Shipping + Handling

Trading Post takes every measure to deliver our products in a timely, efficient manner. The Production Department prides itself on the speed and quality of its service. To help speed the delivery, please remember the following when submitting your order forms:

• It is recommended that you verify that the "Shipping" address is complete and correct. Trading Post’s Production Department works diligently to ensure the delivery of our product to your designated shipping address. Please note that Trading Post cannot ship its products to a post office box.
• Trading Post reserves the right to ship via the shipping company of its choice. Shipping companies do not guarantee delivery of all packages at the same time or on the same day. There will be no deliveries on Saturday, Sunday or public holidays.
• If an ordered item is out-of-stock, it will be placed on back order and sent when Trading Post receives additional inventory.

Damaged Packages

We strongly recommend that you do not accept damaged packages from the delivery company. Request the package be returned to Trading Post and report the damage. Please have the order number and package number available so the shipment may be replaced. Should damage be discovered afterwards or should the shipment arrive in the absence of the consignee, a completed Damaged Product Claim Form should be faxed to Trading Post within 48 hours of receipt. Trading Post will then provide a Return Authorization Number (RA#) to return the damaged products.

The RA# must be written on the outside of each package being returned. Ship the damaged product to the address indicated on the Damaged Product Claim Form.